Privacy Policy for 
Calendar Plus
Version 1, Thursday, 22 April 2024
This is not the latest version of the Privacy Policy. You can find the latest version here.
TL;DR: Calendar Plus stores, but does not share, which accounts and administrators have Calendar Plus installed for customer support purposes. It also collects information on how and how often the product is used, information to support continued performance of the product, and how many active accounts and users are active.
In this policy, we lay out what data we collect and why.
Information collected
Calendar Plus collects information using the following third-party tools:
- Mixpanel — Basic product usage data to support continued development and a performant product
- Plausible — Basic web traffic analytics
- Sentry — Application error tracking to aid in bug resolution and support requests
- Axiom — Application and HTTP access logs to aid in bug resolution, support requests, and security matters
- Tawk.to — Allows customers to chat with
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In detail, we collect the following information:
| Information | Purpose | Collected using |
|---|---|---|
| Number of items on boards that use Calendar Plus | Understanding board sizes to support continued acceptable performance of the calendar No sensitive information like board/item content is gathered | Mixpanel |
| Operating system and browser type and version | Understanding which browser platforms to support and to aid in bug resolution | Mixpanel, Plausible, Sentry |
| Device screen dimensions | Understanding which screen sizes to support | Mixpanel |
| Coarse geographical location down to city level | Understanding the market we operate in, segmented by country | Mixpanel, Plausible |
| Product feature usage | Understanding which features are used and how frequently, including but not limited to navigation buttons and opening of events. No sensitive information like board/item content is gathered | Mixpanel |
| Referrer location | No intended purpose, as users will visit directly from monday.com | Mixpanel, Plausible |
| Server logs | HTTP traffic and server application logs are collected for monitoring and to help debug any customer issues. Sensitive information like authentication tokens are redacted from logs before sending them to our logging DraftModeProvider. | Axiom |
| Persistent, arbitrary visitor identifier | Allows customers to start and maintain a chat session through tawk.to. Used to retrieve previous chat sessions. For more information, please visit tawk.to. | Tawk.to |
Information stored
- ✅ Calendar Plus stores each customer’s account identifier, account name, installing user’ identifier, installing user’ email address, and subscription status for the purposes of customer support. This information is stored in Western Europe. This information is NOT shared with third parties, and the identifying information is redacted within 10 days of app uninstallation.
- ✅ Board item content is cached in your users' browsers to ensure acceptable performance. No content is stored on our servers or shared with third parties.
- ✅ Data gathered by Mixpanel, Plausible, and Sentry (as described under Information collected) is stored in the European Union.
Information NOT stored
- ❌ Neither we, nor a third party, store customer business names.
- ❌ Neither we, nor a third party, store personal names, end user email addresses, or IP addresses. The only exception are the identifiers and email address of the installing account and user, which are stored for customer support and policy update purposes for the duration that the application is installed in the account.
- ❌ Neither we, nor a third party, store monday.com account or board content.
Support and feedback
If you submit your personal information to us as part of feedback or a support request, we retain that information for as long as is required to process your feedback or support request. You are entitled to request your personal information be removed or amended at any time, and will do so within a reasonable time frame.
Changes and questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices. As the policy is updated, we will update the Last Updated date near the bottom of this page.
Contact us at [email protected] if you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information.